If you don’t find an answer to your question, our customer service team is happy to help you at support@kielikone.fi.
MOT Kielipalvelu®
If you are not sure which mode of access is used at your organization or school, our customer service team is happy to help at support@kielikone.fi.
You can look up words simultaneously in multiple dictionaries of your choice with the My Dictionary Group feature. Go to the Dictionaries tab and choose My Dictionary Group. You can edit the group by clicking the book icon and then selecting the dictionaries you want to use.
MOT Sanastot® is an optional, payable feature of MOT Kielipalvelu® which lets you add your own glossaries to supplement the dictionaries in the service. If your orgnization has MOT Sanastot®, search results from your own glossaries will be shown first when you’re looking up words on the Languages tab. You can turn MOT Sanastot® on and off in MOT Kielipalvelu’s® Settings. Own glossaries can also be used in MOT Kielipalvelu’s® machine translation service MOT Kääntäjä®.
The offline application is an optional, payable feature of MOT Kielipalvelu® which allows you to use the most popular dictionaries of MOT Sanakirjat® on a Windows 10 or 11 computer without an Internet connection. The app needs to go online every 30 days.
If you have accessed MOT Kielipalvelu® with a passcode, we will send you a yearly verification email for security reasons to make sure that you still have access to your organizational or school email. The email is sent from info@sanakirja.fi and you can safely click the link in the email.
Store
Are you still on your free 1-month trial period? Your payment will process once your trial has ended. It’s also always worth to double check that your payment card hasn’t expired. Our customer service team is happy to help with any subscription issues at support@kielikone.fi.
Go to My account › Transactions › Show receipt. If you need the receipt for other purposes, click Print and you can print the receipt or save it as a PDF file.
You can change your MOT Sanakirjat® subscription from monthly to yearly by first cancelling your current subscription at My account › Subscription status › Cancel subscription. After that head over to our Subscribe page and start a yearly subscription. The yearly payment won’t be charged until your current monthly subscription period has come to an end so there will be no overlapping payments.
You can get MOT Sanakirjat® for your team of 2 - 4 users with a convenient monthly subscription. The price of the subscription is formed like this: 5,99 € for the first user and 4,10 € per each extra user (incl. VAT 24 %). The monthly payment is based on the highest number of team members from the previous month. The team subscription creator is able to manage the subscription in the MOT Sanakirjat® user interface: invite and delete users, end the subscription and delete the team.
No, the team subscription creator is automatically part of the team.
General questions
This text appears on the front page below the search bar when you have logged in and have access to a paid version of the service: “You have MOT Sanakirjat®/MOT Kielipalvelu®”. Also, in the top right hand corner next to the 👤 icon you’ll see the text "Sanakirjat/Kielipalvelu".
There are several possible reasons for this: 1) You can log into the service with a maximum of five browsers at the same time. When the number of sessions exceeds that, the oldest ones will be logged out. 2) If you clear your browser’s cache, the log in will be removed. 3) Your own organization’s data security activities.
Click Log in at the top right corner of the service and choose Forgot your password? from the menu. The link takes you to a form where you can request instructions for changing your password.
Have you checked your Junk mail as well as Promotions and Others tabs? Our emails can sometimes end up there. If the email doesn’t come through, you can also try again. Sometimes there can be a small delay in our email delivery.
You can delete your account from My account › Delete account.
The search results for some language pairs come from a multilingual dictionary called MOT Max. This dictionary has English as its core language which means that the definitions and usage examples are in English. You might get search results from MOT Max if no other dictionary has the language pair you’ve selected or the word you searched for.